Warranty and Returns
Bull Creek Technologies stands behind every product we supply. This page explains our limited warranty coverage, what it includes, and how to request a return or replacement.
Last updated: July 11, 2026
Warranty Coverage by Product Category
| Product Category | Warranty Period |
|---|---|
| Memory (DDR4 / DDR5 DIMM, SODIMM, RDIMM) | Limited Lifetime |
| Solid State Drives (M.2 and SATA) | 3-Year Limited* |
| Cables and Adapters | 2-Year Limited |
| Docking Stations and Chargers | 2-Year Limited |
*SSD coverage ends at the earlier of the 3-year period or the drive's rated endurance (TBW) as published in the product specifications.
The warranty period begins on the date of the original invoice. Coverage applies to products purchased from Bull Creek Technologies or through our authorized distribution and channel partners, and extends to the original end user. Proof of purchase is required for all claims.
What the Warranty Covers
Our limited warranty covers defects in materials and workmanship that arise under normal, intended business use. If a covered product is found to be defective within the warranty period, we will, at our option, repair the product, replace it with the same or a comparable product, or issue a credit for the purchase price. Repaired or replaced products are covered for the remainder of the original warranty period.
What the Warranty Does Not Cover
The warranty does not cover damage or failure resulting from misuse, abuse, accident, improper installation, unauthorized modification or repair, exposure to conditions outside published specifications, normal wear, or use inconsistent with the product documentation. Damage caused by external factors such as power surges, and products with removed or altered serial numbers or labels, are also excluded.
Data responsibility: Bull Creek Technologies is not responsible for any data stored on returned drives or devices. Please back up and remove all data before returning a product. Returned storage products may be repaired, replaced, or securely erased during processing.
Dead on Arrival (DOA)
If a product fails within 30 days of receipt, report it through our RMA Request form and mark it as DOA. Verified DOA claims receive priority handling and expedited replacement.
How to Request a Return or Replacement (RMA)
To start a return, submit our RMA Request form with your order details and a description of the issue. Our team reviews requests within 2 business days and, if approved, issues a Return Merchandise Authorization (RMA) number with return instructions. Please do not ship any product back without an RMA number, as unauthorized returns may not be processed.
Return Conditions
Approved returns should be sent in their original or equivalent protective packaging, including any accessories supplied, within the timeframe stated in your RMA approval. The customer is responsible for inbound return shipping; Bull Creek Technologies covers outbound shipping on approved warranty replacements within the continental United States. We inspect all returned products and will notify you of the outcome and any applicable repair, replacement, or credit.
Purchases Through Distribution
Products purchased through authorized distributors and resellers, including TD SYNNEX, carry the same warranty coverage. End users may submit RMA requests directly to Bull Creek Technologies with proof of purchase, or work through their reseller.
Questions
For help with warranty coverage or a return, email support@bullcreektech.com or call +1 512-827-7570. You can also reach us through our Contact Us page.
Warranty Terms and Limitations
This limited warranty applies to business customers and sets out your exclusive remedies for defective products. EXCEPT AS EXPRESSLY STATED HEREIN, BULL CREEK TECHNOLOGIES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN NO EVENT SHALL BULL CREEK TECHNOLOGIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR COST OF SUBSTITUTE GOODS, ARISING FROM THE USE OF OR INABILITY TO USE ANY PRODUCT. Our total liability shall not exceed the purchase price of the product giving rise to the claim.
This warranty is governed by the laws of the State of Texas. It does not limit any non-waivable rights that may apply under applicable law.